Contact Us
Phone
9871853157
contact.handloombypooja@damentors.com
Address
Chaudhary Mod, GT Road, Ghaziabad-Uttar Pradesh-201001
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RETURNS
At Handloom by Pooja, we take pride in delivering quality handloom products. However, in the rare case you receive a defective or damaged product, we’re here to help—subject to the conditions below:
✅ Return Eligibility:
Returns are only accepted for defective or damaged items.
To be eligible for a return or refund, the customer must provide a video of the product being unboxed (from the moment the packaging is opened) clearly showing the defect.
The request for return must be raised within 48 hours of delivery.
📹 Product Opening Video (Mandatory):
The unboxing video must:
Be clear and unedited
Start from opening the sealed package
Show the defect or damage clearly
Note: No claims will be accepted without a valid product opening video.
🚚 Return Process:
Once your return request is approved, you will need to courier the product back to our address (shared during return confirmation).
Return shipping charges are to be borne by the customer.
The product must be unused and in its original packaging.
💰 Refunds:
Upon receiving and verifying the returned item, a refund will be processed to your original payment method within 7 working days.
In case the product is found to be used, damaged further, or not matching the return claim, no refund will be issued.
FAQs
🧵 1. What kind of products do you sell?
We offer a curated collection of premium handloom suit pieces, dupattas, and sarees, crafted with care and rooted in traditional Indian craftsmanship.
🚚 2. How long does shipping take?
Orders are usually dispatched within 2–3 working days and delivered within 5–7 working days, depending on your location.
💳 3. What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, and Wallets through secure Razorpay checkout. Cash on Delivery (COD) may be available on select orders.
🔁 4. Do you accept returns?
Returns are only accepted in case of defective or damaged products.
To initiate a return, you must provide a clear product opening video showing the defect.
🎥 5. Why is a product opening video required?
This helps us validate the claim quickly and prevent misuse. The video must clearly show the product being opened from the sealed package and the defect in question.
📨 6. How do I return a defective product?
Once approved, you will need to courier the product back to us. The return address and instructions will be shared with you directly.
💰 7. When will I receive my refund?
Refunds are processed within 7 working days after we receive and inspect the returned product.
🧼 8. How should I care for the fabric?
Handloom fabrics are delicate. We recommend dry cleaning or gentle hand wash with cold water. Avoid direct sunlight while drying.
📞 9. How can I contact you?
You can reach us via WhatsApp at 9871853157 or email us at contact.handloombypooja@damentors.com.